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Privacy Policy

Responsible for the treatment of your personal data:

Bodegas Balbas, SL
CIF: B09107046
Address: C/ La Majada s/n, 09311 La Horra, Burgos.
Telephone: 947542111
Email: bodegas@balbas.es.
Bodegas Balbás, SL is responsible for the processing of the User's personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and the Law Organic 3/2018, of December 5 (LOPDGDD).

Principles applicable to your personal information

In the treatment of your personal data, I will apply the following principles that comply with the requirements of the new European data protection regulation:

  • Principle of legality, loyalty and transparency: your consent will be required for the processing of your personal data for one or several specific purposes and will be previously informed with absolute transparency.
  • Data minimization principle: strictly necessary data will be requested in relation to the purposes for which they are required. The minimum possible.
  • Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose and the corresponding conservation period will be informed.
  • Principle of integrity and confidentiality: your data will be treated in such a way as to guarantee adequate security of personal data and guarantee confidentiality. All necessary precautions will be taken to prevent unauthorized access or improper use of user data by third parties.

Obtaining your data

The personal data that is processed comes from:

  • Contact Form.
  • Reservation request.
  • Contact through social networks.
  • Contact through a business relationship (Online Store).
Treatment purposes

The operations planned to carry out the treatment are:

  • Manage the sending of the information that they request, requests or any type of request that is made by the user through the form or through any of the contact forms that are made available to them.
  • Request a reservation or visit.
  • In case of acquisition of products offered through our Website, to maintain the commercial relationship, as well as the management, administration, information, provision and improvement of the service.
  • Send bulletins (newsletters), as well as commercial communications of promotions and/or publicity of Bodegas Balbás SL, and of the sector.
  • Remission of commercial advertising communications by e-mail, SMS, Whatsapp, social networks or any other electronic or physical means, present or future, that makes it possible to carry out commercial communications.
  • Analysis of user navigation: the Controller collects other non-identifying data that is obtained through the use of cookies that are downloaded to the User's computer when browsing the Site
  • Web whose characteristics and purpose are detailed in the Cookies Policy.
  • The management of social networks: Bodegas Balbás SL, has a presence on social networks and can recommend us and/or become a follower of the person in charge. The processing of personal data will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that are appropriate in each case and that must be previously accepted.
Legitimation of the processing of your data

The treatment of your data is carried out with the following legal bases that legitimize it:

  1. Your consent when sending a request for information, reservation of visits, and/or the acquisition of products from Bodegas Balbás SL, whose terms and conditions will be made available to you in any case, prior to a possible contracting.
  2. The free, specific, informed and unequivocal consent after reading the information regarding the sending of commercial communications and, if satisfied, its acceptance through a statement or a clear affirmative action, such as marking a box provided for this purpose.
  3. Consent when interacting with Bodegas Balbás SL, through social networks.
  4. Consent by accepting the use of third-party cookies (Google Analitycs Cookies) that require express acceptance.
  5. The legitimate interest of the person in charge to be able to provide the requested services, carry out administrative procedures and comply with legal obligations.
Category of data collected

The categories of data that are processed are identifying data. In no case are specially protected data categories treated.

How long will we keep your personal data?

They will be kept for no longer than necessary to maintain the end of the treatment or there are legal requirements that dictate their custody and when it is no longer necessary for it, they will be deleted with adequate security measures to guarantee the anonymization of the data or the total destruction of the same.

Recipients of your personal data

In principle, no communication of personal data to third parties is planned, except, if necessary for the development and execution of the purposes of the treatment, to our service providers related to communications, with whom the Responsible Party has signed confidentiality and in charge of treatment required by current privacy regulations.

Likewise, for the management of the Website, Google Analytics Cookies are used, the use of these cookies supposes an international transfer of data to the USA which, according to their policies, may suppose access to your data by US authorities for control and monitoring purposes, therefore, the use of these cookies requires your express consent.

Rights that assist users

Interested persons have the right to:

  • Request access to personal data relating to the interested party.
  • Request its rectification or deletion.
  • Request the limitation of your treatment.
  • Oppose the treatment.
  • Request data portability.

Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, the interested parties may oppose the processing of their data. Bodegas Balbás SL will stop processing the data, except for legitimate reasons, or for the exercise or defense of possible claims. As an interested party, the User has the right to receive the personal data that concern them and that have been provided in a structured format, of common use and mechanical reading, and to transmit them to another data controller when:

  • The treatment is based on consent.
  • The data has been provided by the interested person.
  • The treatment is carried out by automated means.

By exercising the right to data portability, you will have the right to have personal data transmitted directly from controller to controller when technically possible.

Interested parties will also have the right to effective judicial protection and to file a claim with the control authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data that concerns them violates the Regulation.

Contact information to exercise your rights:

Bodegas Balbás, S.L., C/ La Majada s/n, – 09311 La Horra (Burgos). E-mail: bodegas@balbas.es

Mandatory or optional nature of the information provided by the User

Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact, reservation or online store form, expressly and freely and unequivocally accept that their data are necessary to meet your request, by Bodegas Balbás S. L, the inclusion of data in the remaining fields being voluntary. The User guarantees that the personal data provided to the Controller is true and is responsible for communicating any changes to them. Bodegas Balbás SL, informs that all the data requested through the website are mandatory, since they are necessary for the provision of an optimal service to the User. In the event that all the data is not provided, it is not guaranteed that the information and services provided will be completely adjusted to your needs.

Security measures

Bodegas Balbás SL, undertakes to use and process the personal data of users, respecting their confidentiality and using them in accordance with the intended purposes, as well as to comply with their obligation to save them and adapt all measures to avoid the alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.

This Website includes an SSL certificate. It is a security protocol that ensures that your data travels in a complete and secure manner, that is, the transmission of data between a web server and user, and in feedback, is fully encrypted or encrypted.

Bodegas Balbás SL, cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.

With regard to the confidentiality of the processing, Bodegas Balbás SL, will ensure that any person who is authorized to process the data of the User or Client (including its staff, collaborators and providers), will be under the appropriate obligation of confidentiality (either a contractual or legal duty).

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Terms and Conditions

GENERAL CONTRACT CONDITIONS

These Conditions of Use and Contracting (hereinafter, "the General Conditions") govern, together with the Privacy Policy and the Cookies Policy, the access and use of the website accessible through the domain name www.balbas.es and its subdomains (hereinafter, "the Website"), as well as the contracting of products and/or services through it. The simple access to the Website attributes to the person who performs it the condition of User of the Website (hereinafter, "the User") and implies the acceptance of all the terms included in these General Conditions. In case of not agreeing with these General Conditions, the User must immediately leave the Website without using it.

1. IDENTIFICATION

The General Conditions of Contract contained in this document are applicable to all commercial transactions carried out through the website. www.balbas.es whose owner is Bodegas Balbás, SL with Registered Office at Calle La Majada s/n, 09311 La Horra (Burgos) and CIF B09107046, contact telephone number 947 542111 and email bodegas@balbas.es

2. ACCEPTANCE OF THE CONDITIONS

By accepting these General Conditions, the User states:

  • That you have read and understood what is stated here.

  • That you are of legal age in accordance with the regulations in force in your place of residence; Otherwise, the minor must have the authorization of their legal representatives.

  • That, in the event that it is ready to contract a product and/or service, it has sufficient capacity to do so.

  • That he assumes all the obligations set forth herein.

The User must carefully read these General Conditions each time they access the Website, since the same and these General Conditions may be modified.

The owner of the Website reserves the right to make, at any time, any modification or update of its contents and services, of these General Conditions and, in general, of all the elements that make up the design and configuration of the Website.

The modification of these General Conditions will not affect the goods or promotions that had been acquired prior to said modification.

3. USER REGISTRATION

The use of the services provided by Bodegas Balbás implies the need for the User to register on the Website.

The User must proceed to register indicating their full name and email address.

Once the User is correctly registered on the website, they can access "My Account" at any time. Through "My Account" the User can modify their personal data, as well as the data related to their orders.

4. SELECTION OF PRODUCTS BY THE USER

Any registered User may contract the purchase of products through the Website.

The purchase process at Bodegas Balbás is based on a virtual basket, to which the User can add the products they wish to purchase.

To add products to the shopping cart, once the user is on the product description page and has selected the available customization options, they must select the "Add to cart" option provided.

At any time the User can access and modify the content of the basket.

5. ORDER PROCESSING

Once the products you wish to purchase are in the shopping cart, the User can start processing the order by selecting the "View cart" option, an option that will show the User the content of the virtual cart, allowing the modification of the selected products and their removal from the shopping cart.

The User must ensure that the products indicated on the screen are the ones they wish to purchase. At this point the total price of the selected products and the shipping costs generated are displayed.

By pressing "next", the User accesses a panel where they must indicate the shipping data; To continue with the contracting process, the User must fill in the shipping information, including their full name, telephone number and address, filling in all the fields marked as mandatory.

If the User wants the billing address to be different from the shipping address, they must check the box "My billing address is different from the delivery address" and fill in the corresponding information.

In the next phase of the purchase process, the User must select the payment method. At this time, the User is again informed of the exact amount to pay, resulting from adding the price of the products and the shipping costs.

Following the link “Place the order”, the User will be taken to the selected payment gateway. Once the payment has been processed correctly, the order will be processed automatically.

6. CONFIRMATION OF RECEIPT OF ACCEPTANCE

Once the purchase process is completed, the User will receive, at the email address designated in the registration form, a communication specifying the characteristics of the product, price, selected shipping method, contract date and order number.

7. PRICE OF THE PRODUCTS

The prices of the products are those indicated in the description attached to them. All prices indicated in the product description are expressed in the Euro currency (€) and include Value Added Tax (VAT).

8. METHOD OF PAYMENT

The purchase of products through the Bodegas Balbás online store allows the following forms of payment:

Payment by debit or credit card (VISA, MASTERCARD AND AMERICAN EXPRESS) through a virtual POS.

By Bank transfer.

Bodegas Balbás does not have access to the bank data linked to the means of payment and does not know or record this data during the payment operation.

9. SHIPPING CONDITIONS

Bodegas Balbás, a través del Sito Web únicamente envía sus productos a España (Península y Baleares). Para otros destinos, se contactará con Bodegas Balbás a través de la dirección de correo electrónico comunicacion@balbas.es o llamando al teléfono 947.542.111.

The purchase of products on the Website is subject to the payment of shipping costs, on behalf of the buyer, (they will depend on the number of products purchased as referred to in the texts of the Store itself), being free from 100.00 € of order.

In any case, the effective shipping costs will be detailed throughout the purchase process and the buyer will have the opportunity to review these costs before finalizing their purchase. Bodegas Balbás cannot be held responsible for delays in the delivery of orders for reasons not directly attributable to Bodegas Balbás, acts of God or force majeure.

The shipping costs mentioned include, in addition to the transport of the products, their packaging in boxes specially designed to transport bottles, insurance against loss or breakage, as well as VAT.

The delivery of the orders will be made at the delivery address freely designated by the User. Bodegas Balbás will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery cannot be made for reasons beyond its control. Bodegas Balbás, such as the absence of the recipient at the delivery address.

In case of absence of the recipient and whenever possible, a passing note will be left with the necessary information to agree on a new delivery at the address of the recipient or the necessary instructions for the latter to pick up the product at a certain place. In any case, after 7 days from the last delivery attempt without the order being able to be delivered, it will be returned to origin and the contract will be terminated.

10. DELIVERY ERROR

Upon receipt of the order, the User must verify that the products delivered coincide with those of the order placed, otherwise the procedure will be as follows:

YO. If the products coincide with those reflected on the delivery note, but not with those of the order placed and confirmed by Bodegas Balbás:

El Usuario dispondrá de un plazo máximo de catorce (14) días naturales a partir de la recepción del pedido para comunicar la incidencia a Bodegas Balbás a través del correo electrónico comunicacion@balbas.es o por teléfono al 94542111, indicando sus datos personales y número de pedido.

After this period, it will be understood that the delivery is accepted and compliant. If the value of the merchandise delivered is higher than that of the order placed, Bodegas Balbás will proceed to claim the difference in amount, taking, if necessary, the pertinent legal actions.

II. If the products delivered do not match those reflected on the delivery note:

El Usuario deberá reflejar la incidencia de forma expresa en el albarán de entrega del transportista y ponerse de inmediato en contacto con Bodegas Balbás a través del correo electrónico comunicacion@balbas.es o por teléfono al 947542111, indicando sus datos personales y número de pedido.

Once the relevant notification has been received, Bodegas Balbás will contact the User again, within a maximum period of 48 working hours, in order to manage the removal and/or replacement of the products as soon as possible.

III. Breakage or serious damage:

At the time of delivery of the order to the User by the carrier, the carrier must check that the packaging is not deteriorated or damaged to such an extent that it may have affected the content. If so, the user must proceed as follows:

El Usuario deberá comprobar en presencia del transportista la integridad de los productos entregados. En caso de rotura o daño grave en parte o la totalidad de los productos, deberá reflejarlo en el albarán de entrega y ponerse de inmediato en contacto con Bodegas Balbás a través del correo electrónico comunicacion@balbas.es indicando sus datos personales, el número de pedido y los productos rotos o dañados.

Once the incident has been notified, Bodegas Balbás will proceed to replace all the affected products as soon as possible, always within fifteen (15) calendar days, and at no additional cost to the User.

11. RETURNS AND CANCELLATIONS

Right of Withdrawal

In any case, the buyer will have a period of fourteen (14) calendar days after receipt of the Product to exercise their right of withdrawal without having to justify reasons or face any penalty.

In accordance with article 102.d) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, not being applicable the supply of goods that can deteriorate or expire quickly, so that the right of withdrawal cannot be exercised on bottles that have been opened, for example, due to the rapid deterioration of the content in such cases.

The buyer must express his intention to withdraw within the indicated period and must proceed to return the product. To exercise your right of withdrawal, you can contact us using the contact information that appears in the purchase cancellation section.

Refund

The reimbursement period is 14 calendar days from the notification of withdrawal, although this will only be done once the items have been received and it has been verified that the User has not carried out any manipulation other than that necessary to establish the nature, characteristics and operation of the items.

If the payment was made by bank card, the refund will be made on the same card.

Cancellation of Purchases

El usuario puede cancelar el proceso de compra siempre y cuando éste no haya sido procesado en su totalidad. Con el fin de asegurar por parte del cliente dicha cancelación, es aconsejable ponerse inmediatamente en contacto con Bodegas Balbás, mediante correo electrónico comunicacion@balbas.es o por teléfono al 947542111.

12. NULLITY AND INEFFECTIVENESS OF THE CLAUSES

If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting these General Conditions in everything else. , considering such provision totally or partially as not included.

13. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

These General Conditions will be governed and interpreted in accordance with Spanish law. Bodegas Balbás and the User agree to submit any dispute that may arise from the provision of the products or services covered by these General Conditions, to the Courts and Tribunals corresponding to the User's domicile, except in the event that the buyer's domicile is outside of Spain, in which both parties will submit to the Courts and Tribunals of Burgos (Spain).

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