This Cookie Policy was last updated on 4 de February de 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
Our website, https://balbas.es/en (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
Statistics (anonymous)
We use Elementor for content creation. Read more
This data is not shared with third parties.
functional
We use WooCommerce for webshop management. Read more
This data is not shared with third parties.
Statistics
We use Google Analytics for website statistics. Read more
For more information, please read the Google Analytics Privacy Statement.
Purpose pending investigation
We use Smartlook for heat maps and screen recordings. Read more
For more information, please read the Smartlook Privacy Statement.
preferences
We use Yandex Metrica for website statistics. Read more
This data is not shared with third parties.
functional
We use Google Translate for locale management. Read more
For more information, please read the Google Translate Privacy Statement.
Marketing/Tracking
We use Google Fonts for display of webfonts. Read more
For more information, please read the Google Fonts Privacy Statement.
Marketing/Tracking
We use Google reCAPTCHA for spam prevention. Read more
For more information, please read the Google reCAPTCHA Privacy Statement.
Marketing/Tracking
We use Google Maps for maps display. Read more
For more information, please read the Google Maps Privacy Statement.
Marketing/Tracking, Functional
We use YouTube for video display. Read more
For more information, please read the YouTube Privacy Statement.
Purpose pending investigation
Sharing of data is pending investigation
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save Preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
You have the following rights with respect to your personal data:
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Bodegas Balbas, SL
C/ La Majada s/n, 09311 La Horra, Burgos
Spain
website: https://balbas.es/en
E-mail: se.sablab@sagedob
Phone number: 947542111
This Cookie Policy was synchronized with cookiedatabase.org on 16 of March de 2022.
* Compra mínima 50€
These Conditions of Use and Contracting (hereinafter, "the General Conditions") govern, together with the Privacy Policy and the Cookies Policy, the access and use of the website accessible through the domain name www.balbas.es and its subdomains (hereinafter, "the Website"), as well as the contracting of products and/or services through it. The simple access to the Website attributes to the person who performs it the condition of User of the Website (hereinafter, "the User") and implies the acceptance of all the terms included in these General Conditions. In case of not agreeing with these General Conditions, the User must immediately leave the Website without using it.
The General Conditions of Contract contained in this document are applicable to all commercial transactions carried out through the website. www.balbas.es whose owner is Bodegas Balbás, SL with Registered Office at Calle La Majada s/n, 09311 La Horra (Burgos) and CIF B09107046, contact telephone number 947 542111 and email bodegas@balbas.es
By accepting these General Conditions, the User states:
The User must carefully read these General Conditions each time they access the Website, since the same and these General Conditions may be modified.
The owner of the Website reserves the right to make, at any time, any modification or update of its contents and services, of these General Conditions and, in general, of all the elements that make up the design and configuration of the Website.
The modification of these General Conditions will not affect the goods or promotions that had been acquired prior to said modification.
The use of the services provided by Bodegas Balbás implies the need for the User to register on the Website.
The User must proceed to register indicating their full name and email address.
Once the User is correctly registered on the website, they can access "My Account" at any time. Through "My Account" the User can modify their personal data, as well as the data related to their orders.
Any registered User may contract the purchase of products through the Website.
The purchase process at Bodegas Balbás is based on a virtual basket, to which the User can add the products they wish to purchase.
To add products to the shopping cart, once the user is on the product description page and has selected the available customization options, they must select the "Add to cart" option provided.
At any time the User can access and modify the content of the basket.
Once the products you wish to purchase are in the shopping cart, the User can start processing the order by selecting the "View cart" option, an option that will show the User the content of the virtual cart, allowing the modification of the selected products and their removal from the shopping cart.
The User must ensure that the products indicated on the screen are the ones they wish to purchase. At this point the total price of the selected products and the shipping costs generated are displayed.
By pressing "next", the User accesses a panel where they must indicate the shipping data; To continue with the contracting process, the User must fill in the shipping information, including their full name, telephone number and address, filling in all the fields marked as mandatory.
If the User wants the billing address to be different from the shipping address, they must check the box "My billing address is different from the delivery address" and fill in the corresponding information.
In the next phase of the purchase process, the User must select the payment method. At this time, the User is again informed of the exact amount to pay, resulting from adding the price of the products and the shipping costs.
Following the link “Place the order”, the User will be taken to the selected payment gateway. Once the payment has been processed correctly, the order will be processed automatically.
Once the purchase process is completed, the User will receive, at the email address designated in the registration form, a communication specifying the characteristics of the product, price, selected shipping method, contract date and order number.
The prices of the products are those indicated in the description attached to them. All prices indicated in the product description are expressed in the Euro currency (€) and include Value Added Tax (VAT).
The purchase of products through the Bodegas Balbás online store allows the following forms of payment:
Payment by debit or credit card (VISA, MASTERCARD AND AMERICAN EXPRESS) through a virtual POS.
By Bank transfer.
Bodegas Balbás does not have access to the bank data linked to the means of payment and does not know or record this data during the payment operation.
Bodegas Balbás, a través del Sito Web únicamente envía sus productos a España (Península y Baleares). Para otros destinos, se contactará con Bodegas Balbás a través de la dirección de correo electrónico comunicacion@balbas.es o llamando al teléfono 947.542.111.
The purchase of products on the Website is subject to the payment of shipping costs, on behalf of the buyer, (they will depend on the number of products purchased as referred to in the texts of the Store itself), being free from 100.00 € of order.
In any case, the effective shipping costs will be detailed throughout the purchase process and the buyer will have the opportunity to review these costs before finalizing their purchase. Bodegas Balbás cannot be held responsible for delays in the delivery of orders for reasons not directly attributable to Bodegas Balbás, acts of God or force majeure.
The shipping costs mentioned include, in addition to the transport of the products, their packaging in boxes specially designed to transport bottles, insurance against loss or breakage, as well as VAT.
The delivery of the orders will be made at the delivery address freely designated by the User. Bodegas Balbás will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery cannot be made for reasons beyond its control. Bodegas Balbás, such as the absence of the recipient at the delivery address.
In case of absence of the recipient and whenever possible, a passing note will be left with the necessary information to agree on a new delivery at the address of the recipient or the necessary instructions for the latter to pick up the product at a certain place. In any case, after 7 days from the last delivery attempt without the order being able to be delivered, it will be returned to origin and the contract will be terminated.
Upon receipt of the order, the User must verify that the products delivered coincide with those of the order placed, otherwise the procedure will be as follows:
YO. If the products coincide with those reflected on the delivery note, but not with those of the order placed and confirmed by Bodegas Balbás:
El Usuario dispondrá de un plazo máximo de catorce (14) días naturales a partir de la recepción del pedido para comunicar la incidencia a Bodegas Balbás a través del correo electrónico comunicacion@balbas.es o por teléfono al 94542111, indicando sus datos personales y número de pedido.
After this period, it will be understood that the delivery is accepted and compliant. If the value of the merchandise delivered is higher than that of the order placed, Bodegas Balbás will proceed to claim the difference in amount, taking, if necessary, the pertinent legal actions.
II. If the products delivered do not match those reflected on the delivery note:
El Usuario deberá reflejar la incidencia de forma expresa en el albarán de entrega del transportista y ponerse de inmediato en contacto con Bodegas Balbás a través del correo electrónico comunicacion@balbas.es o por teléfono al 947542111, indicando sus datos personales y número de pedido.
Once the relevant notification has been received, Bodegas Balbás will contact the User again, within a maximum period of 48 working hours, in order to manage the removal and/or replacement of the products as soon as possible.
III. Breakage or serious damage:
At the time of delivery of the order to the User by the carrier, the carrier must check that the packaging is not deteriorated or damaged to such an extent that it may have affected the content. If so, the user must proceed as follows:
El Usuario deberá comprobar en presencia del transportista la integridad de los productos entregados. En caso de rotura o daño grave en parte o la totalidad de los productos, deberá reflejarlo en el albarán de entrega y ponerse de inmediato en contacto con Bodegas Balbás a través del correo electrónico comunicacion@balbas.es indicando sus datos personales, el número de pedido y los productos rotos o dañados.
Once the incident has been notified, Bodegas Balbás will proceed to replace all the affected products as soon as possible, always within fifteen (15) calendar days, and at no additional cost to the User.
Right of Withdrawal
In any case, the buyer will have a period of fourteen (14) calendar days after receipt of the Product to exercise their right of withdrawal without having to justify reasons or face any penalty.
In accordance with article 102.d) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, not being applicable the supply of goods that can deteriorate or expire quickly, so that the right of withdrawal cannot be exercised on bottles that have been opened, for example, due to the rapid deterioration of the content in such cases.
The buyer must express his intention to withdraw within the indicated period and must proceed to return the product. To exercise your right of withdrawal, you can contact us using the contact information that appears in the purchase cancellation section.
Refund
The reimbursement period is 14 calendar days from the notification of withdrawal, although this will only be done once the items have been received and it has been verified that the User has not carried out any manipulation other than that necessary to establish the nature, characteristics and operation of the items.
If the payment was made by bank card, the refund will be made on the same card.
Cancellation of Purchases
El usuario puede cancelar el proceso de compra siempre y cuando éste no haya sido procesado en su totalidad. Con el fin de asegurar por parte del cliente dicha cancelación, es aconsejable ponerse inmediatamente en contacto con Bodegas Balbás, mediante correo electrónico comunicacion@balbas.es o por teléfono al 947542111.
If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting these General Conditions in everything else. , considering such provision totally or partially as not included.
These General Conditions will be governed and interpreted in accordance with Spanish law. Bodegas Balbás and the User agree to submit any dispute that may arise from the provision of the products or services covered by these General Conditions, to the Courts and Tribunals corresponding to the User's domicile, except in the event that the buyer's domicile is outside of Spain, in which both parties will submit to the Courts and Tribunals of Burgos (Spain).