Menu
Menu
In compliance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the Holder sets out its identification data:
The purpose of the Web Site is: Bodegas Balbas and the sale of its wines.
The use of the Website grants you the status of User, and implies full acceptance of all the clauses and conditions of use included in the pages:
If you do not agree with each and every one of these terms and conditions, please do not use the Website.
Access to the Website does not in any way imply the commencement of a commercial relationship with the Owner.
Through the Website, the Proprietor provides you with access to and use of various content that the Proprietor and/or its collaborators have published on the Internet.
To this effect, you are obliged and committed NOT to use any of the contents of the Website for illicit purposes or effects, prohibited in this Legal Notice or by current legislation, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate or impede the normal use of the contents, computer equipment or documents, files and all types of content stored on any computer equipment owned or contracted by the Owner, other users or any Internet.
The Owner reserves the right to remove any comments that violate current legislation, are harmful to the rights or interests of third parties, or that, in his opinion, are not appropriate for publication.
The Owner shall not be liable for the opinions expressed by users through the comments system, social networks or other participation tools, in accordance with the provisions of the applicable regulations.
You must be at least 18 years of age to use the services offered by the Holder or the age of majority required for your country to register on or use the Website. If you reside in a country outside the European Union, you must be at least 18 years of age to use the Website or the age of majority required for your country to register on or use the Website.
In addition to being of the minimum age required to use the Website under applicable law, if you are not of sufficient age to be able to accept the Terms in your country, your parent or guardian must accept the Terms on your behalf.
The personal data provided to the Holder may be stored in automated or non-automated databases, whose ownership corresponds exclusively to the Holder, who assumes all the technical, organisational and security measures that guarantee the privacy, integrity and quality of the information contained therein in accordance with the provisions of current legislation on data protection.
However, you should be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, the Holder cannot guarantee the non-existence of viruses or other elements that may cause alterations in the User's computer systems (software and hardware) or in their electronic documents and files contained therein, although the Holder makes every effort and takes the necessary security measures to avoid the presence of these harmful elements.
The Owner has obtained the information, multimedia content and materials contained on the Website from sources it believes to be reliable, but, while it has taken all reasonable steps to ensure that the information contained is correct, the Owner does not warrant that it is accurate, complete or up to date. The Proprietor expressly disclaims any liability for errors or omissions in the information contained in the pages of the Website.
It is forbidden to transmit or send through the Website any illegal or illicit content, computer viruses, or messages that, in general, affect or violate the rights of the Owner or third parties.
The contents of the Website are for informational purposes only and under no circumstances should they be used or required as an offer to sell, solicitation of an offer to buy or recommendation to engage in any other transaction, unless expressly stated.
The Owner reserves the right to modify, suspend, cancel or control the content of the Website, links or information obtained through the Website, without prior notice.
The Owner is not liable for any damages that may arise from the use of the information on the Website or the information contained in the Owner's social networks.
The Owner obtains and retains the following information about visitors to the Website
The Proprietor may provide you with access to third-party websites by means of links for the sole purpose of informing you of the existence of other sources of information on the Internet where you may find further information on the Website.
These links to other websites are in no way a suggestion or recommendation for you to visit the destination websites, which are beyond the control of the Holder, and the Holder is therefore not responsible for the content of the linked websites or for the result obtained by following the links. Furthermore, the Proprietor is not responsible for the links located on the linked websites to which it provides you with access.
The establishment of the link does not imply in any case the existence of a relationship between the Holder and the owner of the site where the link is established, nor the acceptance or approval by the Holder of its contents or services.
If you access an external website from a link you find on the Website you should read the other website's own privacy policy which may differ from that of this Website.
All rights reserved.
All access to this Website is subject to the following conditions: the reproduction, permanent storage and dissemination of the contents or any other use for public or commercial purposes is expressly prohibited without the prior express written consent of the Owner.
The information and services included or available through the Website may include inaccuracies or typographical errors. The Proprietor periodically incorporates improvements and/or changes to the information contained and/or the Services that may be introduced at any time.
The Proprietor does not represent or warrant that the services or content will be uninterrupted or error-free, that defects will be corrected, or that the service or the server that makes it available are free of viruses or other harmful components, notwithstanding the fact that the Proprietor makes every effort to avoid such incidents.
The Proprietor declines any responsibility in the event of interruptions or malfunction of the Services or content offered on the Internet, whatever their cause. Likewise, the Holder is not responsible for network failures, loss of business as a result of dichassis, temporary suspensions of electricity supply or any other type of indirect damage that may be caused by causes beyond the control of the Holder.
Before taking decisions and/or actions based on the information contained on the Website, the Proprietor recommends that you check and contrast the information received with other sources.
This Legal Notice is governed entirely by Spanish law.
Provided that there is no rule that obliges otherwise, for any questions that may arise regarding the interpretation, application and compliance with this Legal Notice, as well as any claims that may arise from its use, the parties agree to submit to the Courts and Tribunals of the province of Burgos, expressly waiving any other jurisdiction that may correspond to them.
If you have any questions about this Legal Notice or would like to make any comments about the Website, you can send an e-mail to the following address: bodegas@balbas.es
* Compra mínima 50€
These Conditions of Use and Contracting (hereinafter, "the General Conditions") govern, together with the Privacy Policy and the Cookies Policy, the access and use of the website accessible through the domain name www.balbas.es and its subdomains (hereinafter, "the Website"), as well as the contracting of products and/or services through it. The simple access to the Website attributes to the person who performs it the condition of User of the Website (hereinafter, "the User") and implies the acceptance of all the terms included in these General Conditions. In case of not agreeing with these General Conditions, the User must immediately leave the Website without using it.
The General Conditions of Contract contained in this document are applicable to all commercial transactions carried out through the website. www.balbas.es whose owner is Bodegas Balbás, SL with Registered Office at Calle La Majada s/n, 09311 La Horra (Burgos) and CIF B09107046, contact telephone number 947 542111 and email bodegas@balbas.es
By accepting these General Conditions, the User states:
The User must carefully read these General Conditions each time they access the Website, since the same and these General Conditions may be modified.
The owner of the Website reserves the right to make, at any time, any modification or update of its contents and services, of these General Conditions and, in general, of all the elements that make up the design and configuration of the Website.
The modification of these General Conditions will not affect the goods or promotions that had been acquired prior to said modification.
The use of the services provided by Bodegas Balbás implies the need for the User to register on the Website.
The User must proceed to register indicating their full name and email address.
Once the User is correctly registered on the website, they can access "My Account" at any time. Through "My Account" the User can modify their personal data, as well as the data related to their orders.
Any registered User may contract the purchase of products through the Website.
The purchase process at Bodegas Balbás is based on a virtual basket, to which the User can add the products they wish to purchase.
To add products to the shopping cart, once the user is on the product description page and has selected the available customization options, they must select the "Add to cart" option provided.
At any time the User can access and modify the content of the basket.
Once the products you wish to purchase are in the shopping cart, the User can start processing the order by selecting the "View cart" option, an option that will show the User the content of the virtual cart, allowing the modification of the selected products and their removal from the shopping cart.
The User must ensure that the products indicated on the screen are the ones they wish to purchase. At this point the total price of the selected products and the shipping costs generated are displayed.
By pressing "next", the User accesses a panel where they must indicate the shipping data; To continue with the contracting process, the User must fill in the shipping information, including their full name, telephone number and address, filling in all the fields marked as mandatory.
If the User wants the billing address to be different from the shipping address, they must check the box "My billing address is different from the delivery address" and fill in the corresponding information.
In the next phase of the purchase process, the User must select the payment method. At this time, the User is again informed of the exact amount to pay, resulting from adding the price of the products and the shipping costs.
Following the link “Place the order”, the User will be taken to the selected payment gateway. Once the payment has been processed correctly, the order will be processed automatically.
Once the purchase process is completed, the User will receive, at the email address designated in the registration form, a communication specifying the characteristics of the product, price, selected shipping method, contract date and order number.
The prices of the products are those indicated in the description attached to them. All prices indicated in the product description are expressed in the Euro currency (€) and include Value Added Tax (VAT).
The purchase of products through the Bodegas Balbás online store allows the following forms of payment:
Payment by debit or credit card (VISA, MASTERCARD AND AMERICAN EXPRESS) through a virtual POS.
By Bank transfer.
Bodegas Balbás does not have access to the bank data linked to the means of payment and does not know or record this data during the payment operation.
Bodegas Balbás, a través del Sito Web únicamente envía sus productos a España (Península y Baleares). Para otros destinos, se contactará con Bodegas Balbás a través de la dirección de correo electrónico comunicacion@balbas.es o llamando al teléfono 947.542.111.
The purchase of products on the Website is subject to the payment of shipping costs, on behalf of the buyer, (they will depend on the number of products purchased as referred to in the texts of the Store itself), being free from 100.00 € of order.
In any case, the effective shipping costs will be detailed throughout the purchase process and the buyer will have the opportunity to review these costs before finalizing their purchase. Bodegas Balbás cannot be held responsible for delays in the delivery of orders for reasons not directly attributable to Bodegas Balbás, acts of God or force majeure.
The shipping costs mentioned include, in addition to the transport of the products, their packaging in boxes specially designed to transport bottles, insurance against loss or breakage, as well as VAT.
The delivery of the orders will be made at the delivery address freely designated by the User. Bodegas Balbás will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery cannot be made for reasons beyond its control. Bodegas Balbás, such as the absence of the recipient at the delivery address.
In case of absence of the recipient and whenever possible, a passing note will be left with the necessary information to agree on a new delivery at the address of the recipient or the necessary instructions for the latter to pick up the product at a certain place. In any case, after 7 days from the last delivery attempt without the order being able to be delivered, it will be returned to origin and the contract will be terminated.
Upon receipt of the order, the User must verify that the products delivered coincide with those of the order placed, otherwise the procedure will be as follows:
YO. If the products coincide with those reflected on the delivery note, but not with those of the order placed and confirmed by Bodegas Balbás:
El Usuario dispondrá de un plazo máximo de catorce (14) días naturales a partir de la recepción del pedido para comunicar la incidencia a Bodegas Balbás a través del correo electrónico comunicacion@balbas.es o por teléfono al 94542111, indicando sus datos personales y número de pedido.
After this period, it will be understood that the delivery is accepted and compliant. If the value of the merchandise delivered is higher than that of the order placed, Bodegas Balbás will proceed to claim the difference in amount, taking, if necessary, the pertinent legal actions.
II. If the products delivered do not match those reflected on the delivery note:
El Usuario deberá reflejar la incidencia de forma expresa en el albarán de entrega del transportista y ponerse de inmediato en contacto con Bodegas Balbás a través del correo electrónico comunicacion@balbas.es o por teléfono al 947542111, indicando sus datos personales y número de pedido.
Once the relevant notification has been received, Bodegas Balbás will contact the User again, within a maximum period of 48 working hours, in order to manage the removal and/or replacement of the products as soon as possible.
III. Breakage or serious damage:
At the time of delivery of the order to the User by the carrier, the carrier must check that the packaging is not deteriorated or damaged to such an extent that it may have affected the content. If so, the user must proceed as follows:
El Usuario deberá comprobar en presencia del transportista la integridad de los productos entregados. En caso de rotura o daño grave en parte o la totalidad de los productos, deberá reflejarlo en el albarán de entrega y ponerse de inmediato en contacto con Bodegas Balbás a través del correo electrónico comunicacion@balbas.es indicando sus datos personales, el número de pedido y los productos rotos o dañados.
Once the incident has been notified, Bodegas Balbás will proceed to replace all the affected products as soon as possible, always within fifteen (15) calendar days, and at no additional cost to the User.
Right of Withdrawal
In any case, the buyer will have a period of fourteen (14) calendar days after receipt of the Product to exercise their right of withdrawal without having to justify reasons or face any penalty.
In accordance with article 102.d) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, not being applicable the supply of goods that can deteriorate or expire quickly, so that the right of withdrawal cannot be exercised on bottles that have been opened, for example, due to the rapid deterioration of the content in such cases.
The buyer must express his intention to withdraw within the indicated period and must proceed to return the product. To exercise your right of withdrawal, you can contact us using the contact information that appears in the purchase cancellation section.
Refund
The reimbursement period is 14 calendar days from the notification of withdrawal, although this will only be done once the items have been received and it has been verified that the User has not carried out any manipulation other than that necessary to establish the nature, characteristics and operation of the items.
If the payment was made by bank card, the refund will be made on the same card.
Cancellation of Purchases
El usuario puede cancelar el proceso de compra siempre y cuando éste no haya sido procesado en su totalidad. Con el fin de asegurar por parte del cliente dicha cancelación, es aconsejable ponerse inmediatamente en contacto con Bodegas Balbás, mediante correo electrónico comunicacion@balbas.es o por teléfono al 947542111.
If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting these General Conditions in everything else. , considering such provision totally or partially as not included.
These General Conditions will be governed and interpreted in accordance with Spanish law. Bodegas Balbás and the User agree to submit any dispute that may arise from the provision of the products or services covered by these General Conditions, to the Courts and Tribunals corresponding to the User's domicile, except in the event that the buyer's domicile is outside of Spain, in which both parties will submit to the Courts and Tribunals of Burgos (Spain).
